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Policies
Explore our policies organized in 17 categories below. Simply tap or click a category to view the document online; from there, you are welcome to save a PDF copy
1. Governance, Leadership & Compliance
- PRN-007 – Board Resolution Policy
- PRN-029 – Compliance Monitoring
- PRN-033 – Conflict of Interest Policy
- PRN-072 – Governance and Accountability Policy
- PRN-073 – Governance Board and Trustee Responsibilities Policy
- PRN-095 – Policies Master Category Framework
- PRN-096 – Policy Compliance & Enforcement
- PRN-097 – Policy Development Review and Document Control Policy
- PRN-098 – Policy Review Policy
- PRN-141 – Trustee Recruitment Appointment and Development Policy
- PRN-165 – Requests and Approval Governance Policy
2. Ethics, Values, Conduct & Culture
- PRN-018 – Code of Conduct Policy
- PRN-019 – Code of Conduct and Ethical Behaviour Policy
- PRN-020 – Code of Ethics
- PRN-027 – Compassionate Practice Policy
- PRN-046 – Dignity and Respect Policy
- PRN-050 – Emotional Intelligence Policy
- PRN-103 – Professional Appearance & Dress Code Policy
- PRN-104 – Professional Boundaries Policy
- PRN-105 – Professionalism Policy
- PRN-106 – Proxy Working Policy
- PRN-133 – Staff Conduct and Behaviour Policy
- PRN-145 – Values and Culture Policy
3. Safeguarding, Protection & Human Rights
- PRN-03 – Adult Safeguarding Policy
- PRN-015 – Child Abuse Policy
- PRN-042 – Deprivation of Liberty Awareness Policy
- PRN-049 – Domestic Abuse Policy
- PRN-063 – Financial Safeguarding Policy
- PRN-088 – Mental Capacity Act Policy
- PRN-089 – Modern Slavery and Human Trafficking Policy
- PRN-099 – Prevent Duty Awareness Policy
- PRN-117 – Safeguarding Children Policy
- PRN-118 – Safeguarding Reporting and Escalation Procedure
- PRN-159 – Working with Vulnerable Adults Policy
- PRN-160 – Working with Vulnerable Adults Procedure
- PRN-161 – Working with Vulnerable Children Policy
- PRN-163 – Radicalism, Extremism and Terrorism Organisations Policy
4. Equality, Diversity, Inclusion & Accessibility
- PRN-001 – Accessibility and Inclusive Communication Policy
- PRN-002 – Accessibility Statement
- PRN-004 – Anti-Harassment and Anti-Discrimination Policy
- PRN-006 – Anti-Bullying and Harassment Policy
- PRN-037 – Cultural Competence Policy Â
- PRN-043 – Digital Inclusion Support Policy
- PRN-056 – Equality Diversity and Inclusion Monitoring Policy
- PRN-057 – Equality Diversity and Inclusion Policy
- PRN-058 – Equality Impact Assessment
- PRN-059 – Equality Impact Assessment Policy and Procedure
5. Human Resources & Workforce Management
- PRN-047 – Disciplinary Policy
- PRN-048 – Disciplinary Procedures
- PRN-051 – Employee Wellbeing Policy
- PRN-066 – Flexible Working Policy
- PRN-070 – General Leave Policy
- PRN-074 – Grievance Policy
- PRN-078 – Induction Policy
- PRN-082 – Learning and Development Policy
- PRN-102 – Probation Policy
- PRN-110 – Recruitment and Selection Policy
- PRN-115 – Returning to Work After Suspension Policy
- PRN-130 – Sick Leave Policy
- PRN-136 – Supervision and Appraisal Policy
- PRN-137 – Suspension Policy
- PRN-139 – Training Learning and Competency Assessment Procedure
- PRN-154 – Wellbeing Monitoring Policy
- PRN-162 – Zero Contract Policy
6. Volunteer Management
7. Health, Safety & Risk Management
- PRN-010 – Business Continuity and Emergency Planning Policy
- PRN-011 – Business Continuity Testing and Emergency Response Procedure
- PRN-053 – Environmental Safety & Home Condition Policy
- PRN-064 – Fire Safety Policy
- PRN-065 – First Aid Policy
- PRN-075 – Health and Safety Policy
- PRN-076 – Incident Reporting and Investigation Procedure
- PRN-077 – Incident Reporting Policy
- PRN-079 – Infection Prevention and Control Policy
- PRN-083 – Lone Working and Community Visits Procedure
- PRN-084 – Lone Working Policy
- PRN-085 – Lone Working Procedure for Volunteers and Employees
- PRN-087 – Manual Handling Awareness Policy
- PRN-093 – Personal Security Policy
- PRN-116 – Risk Assessment Policy
- PRN-134 – Staff Safety Policy
- PRN-146 – Vehicle and Transportation Policy
- PRN-148 – Violence and Aggression Policy
- PRN-157 – Working in Pairs and Multi Staff Working Policy
8. Service User Care, Support & Delivery
- PRN-012 – Care and Support Planning Policy
- PRN-014 – Check Up on Client Policy
- PRN-016 – Client Engagement Policy
- PRN-017 – Client Interaction & Communication Policy
- PRN-022 – Community Participation Policy
- PRN-034 – Consent Documentation Policy
- PRN-052 – End-of-Life Support and Compassion Policy
- PRN-061 – Family Engagement Policy
- PRN-086 – Loneliness and Social Connection Policy
- PRN-090 – Overnight Companionship Policy
- PRN-094 – Person-Centred Support Policy
- PRN-113 – Relationship-Centred Care Policy
- PRN-120 – Service User Assessment Policy
- PRN-123 – Service User Engagement Participation and Co-Production Policy
- PRN-124 – Service User Involvement Policy
- PRN-125 – Service User Outcomes Measurement and Impact Assessment Policy
- PRN-126 – Service User Participation and Feedback Policy
- PRN-128 – Service User Review and Outcome Monitoring Procedure
- PRN-129 – Service User Rights Policy
- PRN-140 – Travel & Holiday Companionship Policy
- PRN-158 – Working with Other Social Workers and Carers Policy
- PRN-164 – Companions Errands Policy
9. Service Access, Referrals & Transitions
10. Companion Service Standards
11. Information Governance, Privacy & Cyber Security
- PRN-031 – Confidential Information Management Policy
- PRN-032 – Confidentiality Policy
- PRN-038 – Cyber Security Policy
- PRN-039 – Data Processing Statement
- PRN-040 – Data Protection and GDPR Policy
- PRN-044 – Digital Security & Device Use Policy
- PRN-045 – Digital Video Call Facilitation Policy
- PRN-080 – Information Governance and Cyber Security Policy
- PRN-081 – Information Sharing and Confidentiality Procedure
- PRN-100 – Privacy Notice (For Clients)
- PRN-101 – Privacy Policy
- PRN-109 – Records Management and Record Keeping Policy
- PRN-121 – Service User Confidentiality and Consent Procedure
- PRN-122 – Service User Consent and Capacity Procedure
- PRN-142 – Use of Personal and Service Users Gadget Policy
- PRN-143 – Use of Phone & Personal Gadget Policy
12. Finance, Fraud & Commercial Controls
- PRN-005 – Anti-Bribery Policy
- PRN-013 – Cashless Policy
- PRN-060 – Expenses Policy
- PRN-062 – Financial Management and Internal Controls Policy
- PRN-067 – Fraud Bribery and Corruption Prevention Policy
- PRN-068 – Fraud Prevention and Detection Policy
- PRN-069 – Fundraising Donations and Sponsorship Policy
- PRN-071 – Gifts Hospitality and Donations Policy
13. Complaints, Feedback & Whistleblowing
14. Partnerships, Stakeholders & Community Engagement
15. Quality Assurance & Continuous Improvement
16. Legal, Contracts & Terms of Service
17. Environmental Sustainability
Note: The above is subject to future changes both electronically and in hard copy.
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